I am writing to thank you and your colleagues for the work that you did to achieve the sale of a condo unit that my wife and I owned in Tempe, Arizona. In this time of more rigid Bank demands on loans, you and your group went beyond the usual activities of a sellers agent by handling issues that arose between the Bank’s agents and the condo association manager’s personnel. The bank asked for specific information and the condo manager’s staff provided incomplete information a number of times. When I called the agent in frustration I was not successful in getting attention to gathering the complete information. At this point the close of the sale was delayed by three weeks and the manager, who I personally phoned, would not return my phone calls. You and your staff intervened and while they initially refused to gather the required information you personally brought the parties together and paid the condo association out of your own fees to do the extra work. When the work was done your group reviewed the data gathered by the condo manager’s staff, realized it was not correct and did not meet the conditions of the bank loan. At this point you conducted your own data review and determined the work done by the condo manager was in error. Your group gathered the correct information, presented it to the condo association manager who subsequently used your data in the response to the lender questions.
Needless to say the sale then went through. I know this sale would not have closed without the extraordinary work that you and your group were willing to do even though it cost you time and money. Your efforts went way beyond the normal work associated with your job as the seller’s agent and we are very grateful that you represented us in this sale.